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We are now NDIS registered!

To use your NDIS funding to purchase products from One Stop Sensory Shop Pty Ltd please follow these simple steps:

*Please note: You must have Assistive Technology or Consumables budgets in your plan.
*Most of our products can be purchased using NDIS funding, however some products such as weighted blankets are classed as high risk and require additional approval. Please contact us for more information.

Place your order on our website.

  1. At checkout select NDIS Funding as your payment method.
  2. Please use the Participants name on your order
  3. Complete a form with the participant’s details. You must complete this before you can submit your order – please ensure you have your details ready!
  4. Submit your order and we will take care of the rest.

The NDIS and Us

The form you will complete on check out creates the service agreement between you/participant and One Stop Sensory Shop. This is made for the purpose of providing supports under the Participant’s National Disability Insurance Scheme (NDIS) plan.

The NDIS is a scheme that aims to:

  • Support the independence and social and economic participation of people with disability, and
  • Enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports.

Responsibilities of One Stop Sensory Shop under the NDIS

  • Communicate openly and honestly in a timely manner.
  • Treat the Participant with courtesy and respect.
  • Consult the Participant on decisions about how supports are provided.
  • Listen to the Participant’s feedback and resolve problems quickly.
  • Give the Participant the required notice if the Provider needs to end the Service Agreement.
  • Protect the Participant’s privacy and confidential information.
  • Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; keep accurate records on the supports provided to the Participant, and
  • Issue regular invoices and statements of the supports delivered to the Participant.

Responsibilities of Participant / Participant’s representative

  • Inform the Provider about how they wish the supports to be delivered to meet the Participant’s needs
  • Treat the Provider with courtesy and respect
  • Talk to the Provider if the Participant has any concerns about the supports being provided
  • Give the Provider the required notice if the Participant needs to change the Service Agreement, and
  • Let the Provider know immediately if the Participant’s NDIS plan is suspended or replaced by a new NDIS plan or the Participant stops being a participant in the NDIS.

Feedback, Complaints and Disputes

If the Participant wishes to give the Provider feedback or make a complaint, the Participant can talk to Kirsty Harrison on 0435 806 026 or email [email protected]

If the Participant wishes to do this anonymously, this can be done via post by mailing complaint to PO Box 80 Clarence Town NSW 2321

If the Participant is not satisfied or does not want to talk to this person, the Participant can contact the NDIS Commission by calling 1800 035 544 or online at www.ndiscommission.gov.au for further information.

Please don’t hesitate to call or email if you need further assistance with this process, we are more than happy to help.

Phone: 0435 806 026
Email: [email protected]
Post: PO Box 80, Clarence Town NSW 2321